I would suggest to try to get a log file from that device:
1. On the device, Settings> MDM-Client > Logging
2. Toggle the Enabled switch and set the level to Debug and set Maximum size
3. Open the Afaria client and reproduce the issue
4. On the Afaria server, select the device from the Device view and click on Get Log File
5. On the device, if you see a pop-up, you have to tap on it to reopen the Afaria client
Have a look at the log for errors please.
Another way to get client logs is using Xcode Utility (iCU) on Mac OS while the device is connected to it.