Hi Don,
This is not a Cypress issue as I can create a document directly on the server and print to Cypress perfectly. It has something to do with how either the third party java application is rendering the print job or the fact that now we are using Windows 2012 server and Crystal Reports 8.5.
This works perfectly on a windows 2003 server.
I am only trying to eliminate possible sources of the problem. I have read many posts with issues with Crystal reports and how it ignores the design of the document and uses what the print server has.
Richard